Terms and Conditions

PRICES
All prices quoted are in Canadian dollars (CAD) unless otherwise specified. The prices include local Canadian taxes as applicable. Buyers outside of Canada may be required to to pay customs duty or other local taxes as per the applicable law. All such payments are the buyer's sole responsibility.

PAYMENT
Payment could be made through PayPal or by cheque/moneyorder. PayPal allows the buyer to pay with eCheque or credit cards. The buyer will be charged in Canadian dollars at the prevailing exchange rate. To pay by cheque or money order the buyer should send the order form with their payment to KNH Productions at the address provided in the order form. Cheque could be in Canadian dollars, US dollars or Euro as specified in the order form.

SHIPPING and DELIVERY
The DVD will be normally shipped by ordinary letter post by air. An Express Post shipping option is available for some contries at an extra cost (see below). The current Air Mail shipping rates are
CountryFor first DVDFor additional DVDs
Canada3.00 CAD3.00 CAD
United States6.00 CAD4.00 CAD
All other countries8.00 CAD5.00 CAD
The product will be shipped within 24 hours of confirmed payment. Allow 1 to 2 weeks for delivery.

For faster delivery, shipping by Express Post is available to selected countries. The current rates are
CountryFor first DVDFor additional DVDs
Australia55.00 CADService not available
Canada12.00 CADService not available
United States25.00 CADService not available
For special shipping arrangements contact us.

ORDER and CANCELLATION
All orders must be placed via forms provided on this site and must specify the information requested, including but not limited to
(i) The full street address to which the product is to be delivered.
(ii) A valid email address

We will not accept orders:
From trade customers who are buying for resale.
If the buyer does not offer to pay by one of the methods listed above.
If the buyer's payment through PayPal is not confirmed by PayPal.
If paying by cheque, the buyer's bank does not clear the cheque.

The buyer will receive an email confirmation of their order normally within 48 hours of placing the order. If the order was not accepted, the buyer will be notified of the same.

To cancel an order, the buyer must contact KNH Productions by email immediately. Order cancellation may involve a cancellation fee if the payment was made through PayPal. Cancellation of the order is not possible if the DVD is already shipped. In that case the buyer may return the DVD for a refund.

RETURNS
To return the DVD for a refund, contact us to obtain an RMA number before mailing the DVD back. To obtain full refund, the return procedure must be initiated by emailing us within 14 days of receipt of the shipment and the DVD must be returned by post promptly after obtaining an RMA number from us. Shrink-wrapped DVDs should be returned unopened. We cannot offer a refund if the seal is broken. The shipping charges will not be refunded unless the return is a result of our error.

CHANGES to these TERMS
KNH Productions reserves the right to revise these terms and conditions.

 

Contact Address: KNH Productions, 60 Pavane Linkway, Suite 1901, Toronto ON M3C 2Y6, CANADA.